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CANCELLATION POLICY
Cancellation Policy – InstaGifts.com
At InstaGifts.com, we strive to provide a seamless and hassle-free gifting experience. Since most of our products, including digital gift cards and vouchers, are delivered instantly, cancellations are subject to strict guidelines. Please review our Cancellation Policy before making a purchase.
General Cancellation Policy
Orders for digital gift cards and e-vouchers cannot be canceled once they have been processed and delivered.
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Due to the instant delivery nature of digital products, cancellations are only possible before the order is processed.
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Customized or personalized gift items may be canceled within a specific timeframe, depending on the production stage.
Cancellation Eligibility
Cancellable Orders:
If your order is still in the processing stage and has not yet been delivered, you may request cancellation.
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Personalized gifts can be canceled if production has not yet begun.
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Orders Placed by Mistake:
If you placed an order by mistake and request cancellation immediately (before processing), we will do our best to accommodate the request.
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Duplicate Orders:
If you accidentally placed the same order multiple times, contact us immediately. We will review and cancel any duplicate, undelivered orders.
Non-Cancellable Orders
Instantly Delivered Digital Gift Cards & Vouchers:
Once a digital gift card or e-voucher has been sent via email/SMS, it cannot be canceled or revoked.
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Personalized or Customized Gifts in Production:
If your order for a customized gift is already in the processing or shipping stage, it cannot be canceled.
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Orders Already Dispatched for Shipping:
If your order has been shipped, it cannot be canceled, but you may refer to our Refund Policy for further assistance.
How to Request a Cancellation
Step 1: Contact our support team immediately at support@instagifts.com or call +[Your Contact Number] with your order number and cancellation reason.
Step 2: Our team will check the order status and inform you if cancellation is possible.
Step 3: If eligible, cancellations will be processed, and you will receive a confirmation email. Refunds (if applicable) will follow our Refund Policy timelines.
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